Shipping policy
Shipping Policy
Thank you for shopping with Firm Foundation Medical! We're committed to getting your scrub uniforms to you as quickly as possible.
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping (5-7 business days): rates calculated at checkout
- Express Shipping (2-3 business days): rates calculated at checkout
International Shipping We ship to select international destinations. International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. Delivery times vary by location.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email address]. We will work with you to resolve the issue as quickly as possible.
Order Tracking Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.